Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a secure and personalised casino experience. When you register an account, we gather personal details such as your full name, date of birth, residential address, email address, telephone number, and government-issued identification documents required for verification purposes.

During financial transactions, we record payment information including credit card numbers, bank account details, and transaction history. We also automatically collect technical data when you visit our site, including your IP address, browser type and version, device operating system, pages visited, time spent on each page, and referral sources.

How We Use Your Information

Your personal information allows us to create and manage your gaming account, process deposits and withdrawals, and verify your identity to meet regulatory requirements. We use this data to prevent fraud, comply with anti-money laundering obligations, and provide customer support when you contact us.

With your consent, we may also use your contact details to send promotional offers, bonus notifications, and updates about new games or features that may interest you. You can withdraw this consent at any time by adjusting your account settings or contacting our support team.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share necessary data with trusted service providers who assist in operating our platform. These include payment processors, identity verification agencies, customer support platforms, and analytics providers. All such partners are contractually obligated to maintain the confidentiality and security of your information.

We may also disclose your data when required by law, such as to respond to lawful requests from regulatory authorities, law enforcement agencies, or to protect the rights, property, and safety of King Billy Casino, our players, and the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyse user behaviour. Essential cookies enable account login, game access, and secure transactions. Performance cookies help us understand how visitors interact with our site so we can improve the player experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our casino platform.

Data Security Measures

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include encryption technologies for data transmission, secure servers, access controls, and regular security assessments. While no system is completely impenetrable, we continuously review and update our safeguards to maintain the highest possible level of protection.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by Canadian regulatory and legal obligations. Once your information is no longer needed, it is securely deleted or anonymised.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information where appropriate. You may also object to certain processing activities or request that we transfer your data to another service provider.

To exercise any of these rights, please contact our customer support team. We will respond to your request within the timeframes required by applicable law and may ask for identification to protect your privacy and security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our support team through live chat or by email. Our dedicated staff are available to assist you and ensure your privacy rights are fully respected.

This policy is effective as of January 2025.